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Terms and Conditions

Terms and conditions

These terms and conditions are designed to keep the website a safe place to purchase goods and sets out the full conditions and agreement between you the customer and RSA Trading Co Ltd in connection with using this site. By placing an order you should fully understand that you accept the following terms and conditions. 



You agree that e-mail can be used as a means of communication.

No contract for the sale of any product will exist between you as the client and SRUK Shop unless and until SRUK Shop agrees acceptance of your order by way of an email confirmation. That order acceptance will be deemed complete and will also be deemed for all purposes to have been effectively communicated to you at the time that SRUK Shop sends the email to you, whether or not you receive the email. The confirmation email will amount to SRUK Shop accepting your offer to buy goods / product from

The email will confirm and contain all relevant information concerning your order.

The email confirmation will also link to these Terms and Conditions and may be amended in accordance with the last paragraph of these terms and conditions from time to time. 

You must check that the details on the email confirmation are correct as soon as possible and you should print and retain a copy.

RSA Trading Co Ltd will not pass your personal details on to any third party company or individual.

All the details, which you provide to us for the purpose of ordering or purchasing goods you undertake to be correct. 

The credit card which you are using belongs to you, is registered at your address and you have sufficient funds to cover the cost of the goods ordered.

If there are any changes required to the personal details you have supplied, it is your responsibility to inform RSA Trading Co Ltd as soon as possible.

You may cancel your order at any time prior to your order being processed and dispatched by emailing;-

You may also withdraw from your contract at any time after you have received our email confirmation by either:-

  •    A – Sending the notice of cancellation by emailing to confirming your Name / Address / Order Number.


  •    B – When you have received the goods returning them to RSA Trading Co Ltd unworn / undamaged.


When we receive notification that you wish to withdraw from the order / contract (in accordance with these terms) any sum debited to us from your credit card for your order will be re-credited to that credit card account, less P&P if dispatched, as soon as possible and in any event within 30 days of your order. The returned goods must be received back to RSA Trading Co Ltd. in the condition that they were when dispatched and delivered to you. 



RSA Trading Co Ltd, operates a 24-hour secure internet payments service where you may make your payment using most major credit or debit cards on this secure site.

Verified by Visa and MasterCard Secure Code

As you progress with your payment, a pop-up page may appear inviting you to register for MasterCard Secure Code or Verified by Visa. This service is provided by your card issuer and gives you added protection when you purchase online. Once registered, every time you pay online your card issuer will ask you for a selection of random characters from your personal password. In seconds your card issuer confirms that it's you and allows your payment to be completed.

The content of the payment page is controlled by your card issuer, all communication is between you and your card provider. Your password information is not shared with RSA Trading Co Ltd. If you want to know more about this service please visit your card issuer’s website. We take your credit card security when shopping online very seriously and will authenticate your card using the most stringent security procedures. If your card is registered in a scheme where additional authentication is required (i.e. Verified by Visa or MasterCard Secure Code), you will be prompted for the information you need to authenticate the card with the card issuer.

You are now about to make the payment for your order. Please check that the order details are correct and then either click on the 'continue' button to make your payment. Once you click on 'Make Payment' your transaction will be authorised online. This will typically take within six to ten seconds but various factors can affect the actual time taken. Please refrain from clicking on any other browser buttons or navigating to other sites while this process takes place. If the payment process stops responding for any reason then we recommend that you simply close your browser.



RSA Trading Co Ltd. does not accept liability for any errors and omissions and reserve the right to change information, specification and description of the listed products. We will try to correct any errors or omissions as soon as practical after being notified of such items.

To the fullest extent permitted by law, RSA Trading Co Ltd. is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in the site including without limitation warranties of merchantability and fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible via this website is accurate, complete or current.

If in the unlikely event that you receive goods which were not what you ordered or which are defective, or are different to the quantity to that stated on your order form, we shall, at its own option make good any shortage or non-delivery, replace any damaged or defective goods, or refund to you the amount paid for the goods purchased, provided that you have notified us of the problem. 

Nothing in this statement affects your statutory rights.

RSA Trading Co Ltd. does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and / or loss from claims from third parties arising out of the use of the SRUK Shop website or for any products purchased from the website. 

RSA Trading Co Ltd. will only be liable for the direct loss up to the maximum total value of the product purchased in respect of any claim excluding postage costs, which may have been made against the delivery.  

Processing of orders

Credit and debit cards are debited at order. All prices include current UK VAT sales taxes (where applicable) unless specifically stated. 

Every purchase you make will be deemed as performed in the United Kingdom. United Kingdom law will govern every aspect of contractual agreement concerning purchases made from the website.

We aim to arrange dispatch of all stock items within 72 hours on the same business day that your order is received providing it reaches our sales department by 10 am on that day (this does not include any bank holidays). Due to current demand, dispatch may take three- five working days.

Your order may be delayed if the specific item is not in stock. Some items may be unavailable and approximate dates of stock replenishment may be given.

Our standard returns policy applies to all purchases from RSA Trading Co Ltd. 

Delivery / Title / Risk

The delivery period stated when you will receive your order is approximate. Goods will be sent to the delivery address given by you in your confirmation. Note that some part of the order may be sent on a separate date.

Title to any ordered goods will only pass to you when RSA Trading Co Ltd. has received full payment for the product. 

If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes, which are levied once a delivery reaches your country. Any such additional customs clearance charges must be borne by you.  

You should note that customs policies may vary from country to country. In these circumstances it is advisable to contact your local customs office for further information.

It should also be noted that when shipping cross-border some shipments are subject to opening and inspection by customs authorities. 


It is a crime to use either a false name or a known invalid credit card to make an order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. RSA Trading Co Ltd will engage with all the legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

RSA Trading Co Ltd. may amend these terms and conditions from time to time, and place the amended or new version on the website. All purchases from the date that the amended terms are placed on our website onwards will be governed by the new terms.

These terms and conditions shall apply when RSA Trading Co Ltd. accepts your order by emailing confirmation that it has been received. They will supersede any and all other conditions, understandings, commitments, agreements or representation (except fraudulent misrepresentations) relating to your order purchase, whether oral or in writing, and contain the entire agreement between RSA Trading Co Ltd. and you, relating to your purchase.            

We advise that you should print off a copy and keep these terms and conditions safe once your order has been accepted.

You are responsible for and we advise fully reading all the information on this website. If any terms are invalid or unenforceable, those specific terms will be struck out and the other terms remain. Any medical or health information contained on this website should be used for guidance only and is not designed to replace any healthcare professional or doctor who you may be consulting regarding any personal medical condition.



What are cookies?

Cookies are small text information files that that are stored on your PC / MAC hard drive by your web browser. If you have registered with us then your computer will store an identifying cookie saving you time when you re-visit by remembering your preferences. You can change these settings on your browser to prevent cookies being stored on your computer without your explicit consent.

By using our website you agree to cookies being used in accordance with our policy.

For further information on cookies, visit 

How do I disable cookies when viewing your website?

It’s possible to stop your browser accepting cookies from websites.

Disabling cookies from our site will mean you lose a lot of browsing functionality, which will have an impact on your smooth shopping experience and mean that you may have limited access to personalised areas of the site. Without gaining access to the information on cookies it is difficult for us to monitor the performance of our web site. This is essential for us to continually improve our online shopping service. 

Why are we telling customers about this?

New EU legislation laws now require website operators to ask for permission before using certain kinds of cookies 

(By registering and shopping with you are giving consent for cookies to be stored on your device.) 


Privacy Statement

RSA Trading Co Ltd operate under the charity privacy statement. This statement can be viewed on the main chairty website:

We reserve the right to change our privacy statement at any time whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy statement on the main charity website:

We are delighted that you have chosen to shop with us and are totally committed to protecting your privacy and confirm that we will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

We only collect information from you for two key reasons

1 – To process your order for our product

2 – To provide you with the best possible service and customer care.

We will not divulge any of your personal details to any other company or any individuals. We promise to not sell any of our mailing lists or any data which is relevant to our customer data base information. The personal information that we hold will be secure and in accordance with the law and our security policy.

You have the opportunity to refuse any marketing information from us. Our privacy policy does not allow any customer information to be disclosed to any third party company or individual.

We will only collect the following information from you

• Name

• Full Address

• Telephone Number

• Email Address

Credit card details are collected and fully managed by your own card service provider and not RSA Trading Co Ltd. 

Sensitive and personal information will not be collected about you without your prior knowledge and explicit consent.

Any information that we hold will be accurate and up-to-date. You are welcome to check this by direct email to us. Any inaccuracy we will promptly corrected.

No data of any type will be transferred or used outside the EU.


If you have any questions, comments or concerns about our privacy policy you should email us:


RSA Trading Co Ltd, is a registered company limited by shares in England and Wales No. (7869668) and VAT No. (159099076) and is a wholly owned subsidiary of Scleroderma & Raynaud’s UK a CIO with charity number 1161828.

The SRUK Shop is a charitable retailer; all profits go to the charity to be used for charitable activities and the research we fund into Scleroderma & Raynaud’s.